RUTH CHIAGOZIE NWAEZUOKE
VIRTUAL ASSISTANCE / CUSTOMER SUPPORT / ADMINISTRATION
I’m Ruth, an administrative and customer support professional with experience in student counselling, educational consulting, customer communication, data entry and records management. I’ve supported over 20 students and families through educational consulting and currently provide administrative and student support at AHZ Associates.
My practical skills include document preparation and organisation, appointment tracking, follow-up coordination and clear communication. I help people and teams stay organised and keep important tasks moving—with care and attention to detail.
Lagos, Nigeria · Remote opportunities
01 / HOW I CAN HELP
Practical support for your everyday work.
Virtual Assistance — Administrative support, document preparation, file organisation and general office assistance.
Customer Support — Email communication, responding to enquiries, customer assistance and follow-ups.
Data Entry and Internet Research — Data entry, spreadsheet updates, information gathering, online research and report preparation.
Administrative and Project Support — Appointment tracking, task monitoring, documentation, scheduling and progress updates.
02 / EXPERIENCE
A people-first foundation.
AHZ Associates · Student support
I support prospective students by managing enquiries, following up on outstanding documents, tracking application progress and sharing information about study opportunities.
Educational consulting & private tutoring
Supported over 20 students and families with educational guidance, communication and learning support. This work strengthened my organisation, record keeping and ability to manage multiple responsibilities.
Teaching assistant experience
Supported classroom activities and student administration for approximately 25–30 students, building practical skills in time management, coordination and communication.
Professional development: virtual assistance and customer service training through Empower Her Remotely, with continued learning in business administration, leadership and project management.
03 / SELECTED PRACTICAL WORK
Learning, put into practice.
A collection of practical exercises completed during my Empower Her Remotely training. These are training projects, not paid client engagements. Open any image to view the original.
04 / PORTFOLIO SAMPLES
A closer look at my approach.
Independent portfolio samples and practice exercises—not paid client work. All people, contact details and tracker entries in these examples are fictional.
PROJECT 01 / INDEPENDENT INTERNET RESEARCH
Comparison of Free Project Management Tools for Small Businesses
An independent research report comparing Trello, Asana and ClickUp to evaluate their free features, collaboration limits, storage restrictions and suitability for small businesses. The report presents key findings and practical recommendations to help businesses choose a project management tool that fits their needs and budget.
Independent research sample—not paid client work.
PROJECT 02 / CUSTOMER SERVICE EMAIL SAMPLES
Sample exercises using fictional scenarios. These demonstrate clear communication, empathy and practical next steps—not real customer correspondence.
01 · Responding to an update request
Subject: Update on your document submission. Hello Alex, thank you for checking in. I understand that you need an update to plan your next steps. I’ll review the submission record and confirm the current status by 16:00 UTC on 12 November. If any documents are outstanding, I’ll send a clear checklist. Please reply with your reference number so I can locate your record securely. Kind regards, Ruth.
02 · Handling a customer complaint
Subject: Follow-up on your support experience. Hello Jordan, I’m sorry you’ve had to contact us again and understand how frustrating the delay has been. I’ll review your earlier messages so you do not need to repeat the details, then check the available resolution with the relevant team. I’ll update you by 12:00 UTC tomorrow, even if the review is still ongoing. Please share your case reference, but do not send passwords or payment details. Thank you for giving us the opportunity to help. Kind regards, Ruth.
03 · Answering a service enquiry
Subject: Information about administrative support. Hello Taylor, thank you for your interest. Administrative support can include document preparation, file organisation, appointment tracking and follow-up coordination. To help identify the right support, could you share your main tasks, preferred working hours and expected weekly workload? I can then clarify the scope and next steps before any work begins. Please avoid sending confidential records at this stage. Kind regards, Ruth.
PROJECT 03 / APPOINTMENT AND FOLLOW-UP TRACKER
A fictional spreadsheet-style sample for keeping appointments, contact details and follow-up actions organised. All times are UTC. Scroll horizontally to explore the sample columns on smaller screens.
Client name
Appointment date
Contact details
Follow-up date
Task status
Notes
Next action
Alex Morgan
12 Nov 2026, 10:00 UTC
alex.morgan@example.com
13 Nov 2026
Confirmed
Introductory call; agenda sent
Send meeting reminder
Jordan Lee
13 Nov 2026, 14:00 UTC
jordan.lee@example.com
16 Nov 2026
Awaiting confirmation
Two time slots offered
Confirm preferred time
Taylor Brooks
16 Nov 2026, 09:30 UTC
taylor.brooks@example.com
17 Nov 2026
Scheduled
Document review call
Prepare document checklist
PROJECT 04 / ADMINISTRATIVE TASK TRACKER
A fictional administrative workflow showing how priorities, deadlines and next actions can be tracked. These are practice tasks, not completed client assignments. Scroll horizontally to explore the columns.
Task description
Priority
Start date
Deadline
Progress status
Next action
Organise shared project folders
Medium
9 Nov 2026
11 Nov 2026
In progress
Apply file naming convention
Prepare weekly progress summary
High
10 Nov 2026
12 Nov 2026
Drafting
Verify updates before review
Update appointment register
High
10 Nov 2026
10 Nov 2026
Pending review
Check dates and timezones
05 / TOOLS & WORKING APPROACH
Familiar tools. A considered approach.
Microsoft Word, Excel and PowerPoint · Google Docs, Sheets and Drive · Gmail · Zoom · Microsoft Windows.
I use ChatGPT, Claude and Microsoft Copilot to assist with drafting, brainstorming and organising information. I review outputs for accuracy and relevance rather than treating AI-generated content as a final answer.
06 / GET IN TOUCH
Let’s make work feel more organised.
Hiring for a remote role or looking for reliable support? I welcome enquiries from international employers and potential clients about Virtual Assistance, Customer Support, Administrative Support, Data Entry, Research Assistance and Project Support. Email me to discuss your needs and how I can help.
Based in Lagos, Nigeria · Open to remote work
© 2026 Ruth Chiagozie Nwaezuoke